Security during desk sharing at the highest level
Data should be secure. Of course, a hack attack can never be completely ruled out, but we do make it as difficult as possible for malicious entities to do so. For this, we adhere to an extensive security policy. We are ISO27001 certified and employ a security officer who closely monitors the security of our software and the data of our users. Like you, we consider cybersecurity and risk management to be of crucial importance.
In this article:
Security is one of our top priorities;
We are ISO 27001 and ISO 9001-certified;
We only store personal data very temporarily;
Our data centres are situated in Germany and Ireland;
Our provider is certified for ISO 9001, ISO 27001, ISO 27017 and ISO 27018;
We actively test our security.
Security is not something that only the security officer deals with. It is an integral part of Dutchview, the company behind FlexWhere. That is why all our employees, wherever in the world, sign for confidentiality (NDA). We also check their background. In the Netherlands, we do this by requiring a Certificate of Good Conduct (VOG).
Of course, not all employees can access customer data, therefore, we keep track of who does have access and why exactly. This concerns a server administrator or our support staff. This is how we keep phishing and social engineering attempts at bay. That data remains the customers. With us, no back doors or fine print about transferring ownership of data.
Before we make back-ups, we make sure personal data is removed from the server.
In order for FlexWhere to work properly, we do need user data. We create a link between the organisation and our software via ActiveDirectory. This is of course done via a secure connection. We use https with a certificate from Let‘s Encrypt Authority X3.
We do not store the collected data longer than is strictly necessary. We only process statistics in our daily backups. We do not include data that can be traced back to individuals.
We want to keep our servers in Europe.
When choosing where we run our servers, we looked at the location, among other things. We wanted to keep the equipment in Europe for security reasons. That‘s why we‘ve contracted with AWS and use their data centres in Germany and Ireland. AWS is certified for ISO 90001, ISO 27001, ISO 27017 and ISO 27018.
These certifications ensure that important topics such as management standards, data security, cloud security and the Information Security Management System are properly arranged. Uptime is also guaranteed at AWS.
Safe use of your own laptop or smartphone
No matter how well security is arranged on the server-side, this must also be in order for the user. Exploits, viruses, ransomware, Trojan horses and malware are everywhere. Our apps therefore only run on secure mobile phones and tablets. The FlexWhere app will not work without a code or fingerprint. By the way, our app does not require any permissions.
Access to the web environment is only possible via a whitelist based on ip-number. The app is accessible from anywhere, but with 2-factor authentication. This is how we ensure that Bring-Your-Own-Device (BYOD) policy is not a problem for FlexWhere. And that without endangering security.
Regular penetration testing
Security policies can be good, but are worthless if they are not field tested. That is why our security officer regularly conducts penetration tests. It searches for vulnerabilities and ensures that the defences of all systems are up-to-date.
Due to privacy and security, our equipment is located in Western Europe.
A new challenge is to keep security at the highest level when sensors, cameras or other devices are used. The Internet of Things (IoT) poses unique questions when it comes to the security of devices and connections. FlexWhere works fine without these gadgets, but a lot is possible on request. We do not only look at the functionality of this new technology, but also at potential vulnerabilities.
May it be clear, privacy and security are of crucial importance to us. Of course, there is always room for improvement. We are therefore happy to discuss your requirements and tell you more about our approach and measures.
Call us on +44 (0)20 3960 8896 for more information or request a free no-obligation demonstration.