What are confidence levels and what does each confidence level stand for

To distinguish all the different scenarios of FlexWhere for Desktop, FlexWhere has given each scenario a so-called Confidence level. This confidence level actually means with how much certainty FlexWhere can determine someone’s actual location (i.e. which desk they are occupying in the office, or if they are working remotely).

In the Control Center, you can find the confidence level of employees in your organization by navigating to the next tab:

https://organization-name.flexwhere.com/cc/setting/tray-logs

Once you hover the mouse over the Username, a small screen will appear displaying the user’s confidence level and User status.

Below is a list of all (current) confidence levels and what they stand for.
Keep in mind that FlexWhere is a product under continuous development. So it is certainly possible that new confidence levels will be added in the future or that existing levels will be modified. So when determining the situation in your organization, always consult this page.

• 100: FlexWhere for desktop passes a deviceID that is connected to a desk in the control center.
• 92: User manually occupied his/her desk via FlexWhere for Desktop.
• 91: User manually indicated they are working remote.
• 90: User manually occupied a desk via mobile or web.
• 88: FlexWhere for Desktop is connected to a whitelisted IP address but does not provide a wifi name, no occupied desk is known, and the organization’s default setting for “In case of uncertainty” situation is set to ‘Remote’.
• 80: User has booked a desk and is connected with a whitelisted IP address. (autoclaim)
• 75: FlexWhere for Desktop gives a wi-fi name that matches the listed wi-fi names in the control center and there is no know occupied desk.
• 74: User is connected to a whitelisted IP address but not to a whitelisted wi-fi name.
• 73: User is connected to an ip address which is not in the whitelist.
• 72: FlexWhere for Desktop provides a wi-fi name but no wi-fi names are set in the control center and there is no known occupied desk.
• 71: FlexWhere for Desktop is connected to a whitelisted IP address but does not provide a wi-fi nameand there is no known occupied desk.