Eddy
A question, comment or feature-request for Flexwhere can be created as a support ticket.
Our support team is available free of charge at support@flexwhere.com or by calling +44 (0) 20 3868 1867. between 08:00 and 17:00 on office days.
In order to help you as best as possible, we ask you to include the following information in the email:
Basic information:
- Your own name;
- The name of your organisation;
- The phone number we can reach you on.
- Describe the problem as clearly as possible.
- What are the consequences of the problem?
- What role(s) within Flexwhere is the problem relevant to?
Additional information that may come in handy:
- Name of the building?
- What floor is it about?
- What is the name of the user experiencing the problem?
- What is the device name?
- What type of device(s) is involved?
- What is the workplace ID?
- What operating system is it about?
- Do you have a screenshot of the problem?
- What version number are you using?
A good feature request is formed by a user story.
An example is:
As a Flexwhere user I would like a Christmas tree icon in the application So that I experience the atmosphere of Christmas all year round.
If possible, adding a more detailed explanation of your situation can help us better understand your request.
- What is the desired functionality?
- What is the purpose of the functionality? (Please describe extensively with examples)
- What role within Flexwhere does the desired functionality serve?
After you send an email, you will receive an automatic reply for confirmation from Dutchview, the company behind Flexwhere.
Read also: What is my version number?